Taryn Barnes

Challenge
Podium’s mission since its founding in 2014 has been to empower local businesses by helping to improve their reputations, generating growth through public reviews, website leads, and text campaigns. Local businesses in a variety of verticals—from dentists to auto-body shops—use Podium to increase their visibility. The communications company noticed that many of its customers used legacy payment solutions or offered only in-store payments. Another challenge was that businesses could ...

Challenge
SU2C works relentlessly to quickly offer the newest, most effective, and most promising cancer treatments to patients, by bringing together the best minds to collaborate, innovate, and share cancer research. By galvanizing the entertainment industry, SU2C generates awareness, educates the public on cancer prevention, and helps more people diagnosed with cancer become long-term survivors.
SU2C’s biennial roadblock televised fundraising special airs simultaneously on more than 60 part...

Using Grammarly Business, a web hosting platform up-leveled communication skills across the customer support team and helped reduce employee burnout.
The Challenge
Struggling with confusing support interactions, a popular web hosting platform sought out to improve the experience for their customers. The company noticed that while their customer support team had extensive knowledge of the product, that knowledge didn’t always come across clearly in written responses. Seeing the connection betw...

When you think about what it means to be a creator, you often think of musicians, artists, and podcasters. But when you stop to think about what it means to create, it’s clear that engineers and tech developers fall squarely into that camp too. One great example is tech creator Patrick Wardle, author and founder of Objective-See, a cybersecurity tool suite designed to protect Mac computers.

Discovery through curiosity

Patrick Wardle’s path didn’t exactly follow the typical creator journey. He...

Communication is often an afterthought when leaders are thinking about their bottom line. However, when it comes to effective communication between employees and customers, it is mission-critical for a high-performing customer support organization.
Add to the fact that employee turnover, increasing workplace diversity, and a growing number of platforms and systems have long put pressure on maintaining quality while improving efficiency. The pandemic has only increased these challenges with re...

Using Grammarly Business, a global Business Process Outsourcing (BPO) company increased the quality of its customer service, as well as its efficiency. The team improved its CSAT score, tickets responded to per hour, and the number of contacts per solved ticket.
An established outsourcing provider sought to up-level the customer experience on behalf of their clients, understanding that communication would be key.
The company was seeing a high volume of support requests on a daily basis spanni...

As the world of work continues to undergo rapid change, organizational leaders must quickly and proactively adapt, especially when it comes to understanding and making informed decisions about their people. Connection, resiliency, and engagement are more than ever top of mind for companies as they manage evolving workforce conditions. With the right systems in place, people analytics and the democratization of data can transform the way leaders address these concerns.
The state of people anal...

Despite the reality that customers spend more with brands to which they are loyal, nearly a third of customer-facing leaders perceive customer support as an expense and lack clear frameworks for understanding the return on their investment. Considering that American companies lost $62 billion in revenue due to poor customer experiences, it’s critical for leaders to understand the vast and cumulative impact of empowering their teams to be the rockstars of the brand.
At a time when organization...

Using Grammarly Business, the company empowered a globally diverse team to leverage empathy, tone, and clarity through written communication.

The global Business Process Outsourcing (BPO) acts as an extension to their client's customers, requiring excellent written communication that stays on brand. In order to establish a baseline for consistency and excellence, the outsourcing provider looked to Grammarly Business as the tool to deliver high-quality communication.

The Challenge

With a sizea...

A seamless journey is the hallmark of an excellent customer experience. While many companies look to their channel strategy to deliver that seamless experience, the key actually lies in customer data.
When companies tap into that customer data and inform their channel marketing strategy around it, the possibilities become endless.
Untangling siloed data insights
The traditional channel marketing strategy heavily relies on multiple channels, with 51% of companies today using at least eight to ...

Creating a memorable brand requires a recipe for consistency. Messaging, customer experience, design elements, and more are key ingredients, and the special sauce that ties it all together lies in brand guidelines.
When you think of your favorite brands, chances are their logo, experience, or overall design are top of mind. Your favorite brands don’t become influential by accident. Brand guidelines are the foundation for a company to build a high-impact and influential brand. In time, brands ...

Using Grammarly Business, a web hosting platform up-leveled communication skills across the customer support team and helped reduce employee burnout.
The Challenge
Struggling with confusing support interactions, a popular web hosting platform sought out to improve the experience for their customers. The company noticed that while their customer support team had extensive knowledge of the product, that knowledge didn’t always come across clearly in written responses. Seeing the connection betw...

Today’s workers expect their employers to deliver the right tools and technology to help make work easier and more meaningful⁠—but “right” can mean different things to different people. In order to harness the power of the digital workforce, organizations need to actively identify and solve for the needs of their workers across functions, locations, and teams, and treat employees as unique individuals. By doing so, companies can remove barriers to productivity, teamwork, and creativity, and s...

As companies look to innovate and adapt in the constantly evolving climate of today’s business world, they’re embracing new technology to gain advantage over their competitors. And while investments in tech can be incredibly impactful, this only happens with effective adoption of the technology. To maximize that impact, personalization and the workforce experience have to be top of mind for leaders as they make technology decisions – especially when it comes to HCM.
Unlocking performance thro...